Customer Reviews

You have another very satisfied customer!
I had the bed up and running in no time and am sleeping wonderfully on it. I am so pleased that I took the time to seek you out rather than relying on what was locally available.
I had not accounted for the smell of the tatami, which is wonderful...
And thank you so much for the personal delivery and help in bring the bits upstairs. I felt after you had gone that I should at least have offered you some decent Japanese tea!

the above 'thank you' was sent from Tim Spratt of The Tim Studio in London, the home of Tim's teaching in the traditional Chinese internal movement and martial Arts. You can find out all about Tim's classes by following the link Tai Chi and Traditional Chinese Martial Arts and Movements in London.

Tim Spratt - London,

I can’t find a place on your website to do this and I never write testimonials, but I must try to convey to other potential customers my delight at the mattress I have just bought from you, and the service I received from Futon World.

The mattress arrived very swiftly, just a few days after ordering, despite my Highland Scotland address. Unpacking such a beautiful, hand-crafted and luxurious thing was an unexpected pleasure. I slept for the first time on my new mattress last night – blissfully warm and comfortable.

I’m not normally the world’s most enthusiastic shopper, but thank you so much for this superb retail experience! Your help in sorting out my queries by phone helped me make a decision I’m going to go on celebrating.

All best wishes,


Kate A in the Highlands of Scotland,

Been meaning to say thank you for the futon I ordered. Have to say what a simple, effective and trouble-free transaction you provide. Ordered and delivered the next working day - magic! Oh and the futon was mmmmm lovely!

Mr N Cox of Cornwall,

I just wanted to drop a quick note to say how impressed I am not only by the futon, but also your fantastic customer service. It is great to still be able to receive 'old fashioned' personalised customer service. You kept me up to date during the entire time from purchase until delivery. As for the futon, having just returned to the UK from living in Japan for 8 years, I have to say it's the best futon I've seen in this country in terms of matching the traditional Japanese futons!

I will not hesitate to recommend you to any of my colleagues or friends!

Anthony P. of London,