Terms and Conditions

Delivery & Ordering Information

Orders placed via the web site will have an automatic response saying that the order has been received. We will make further contact, either via e-mail, or 'phone to make arrangements regarding delivery.

Our delivery costs are for the mainland UK but we will quote for offshore islands and Northern Ireland. Please call or mail us for details.

Never send your credit card details via e-mail, use our e-shop instead.

If you'd prefer to send a cheque in the post, we will need to know the following:
a) Name, address and telephone numbers.
b) Delivery address, if different from above.
c) Your selection of products - including the size and colour where appropriate.
d) Any extras i.e. removable cover or mattress protector etc.

We will then send you a confirmation of the order and we will make contact by phone or e-mail before sending the goods.

Returns Policy & Cancelling an Order

You may cancel your order at any time, until 14 working days after delivery has taken place.

If you cancel after delivery has taken place you will be charged a return delivery contribution as follows:

  • Order value to £400 - return contribution is £25.00
  • Order value £401 to £999 - return contribution is £40.00
  • Order value over £1000 - return contribution is £55.00

These contributions go towards costs incurred in collection and return of your order and will be deducted from your refund.

Any items manufactured to a customers specific requirements, such as non-standard size futon mattresses or non-standard colour schemes cannot be accepted as a return. Items in this category can only be returned if the product has a manufacturing fault, or has incurred transit damage. Please also note that business to business transactions are non-returnable under any circumstances.

Mattresses can only be returned if they are unused, you may carry out a 'showroom' test, unpack your mattress, lay it on your bed and feel the comfort level but unfortunately mattresses that have been slept on cannot be returned.

Futon World will arrange for collection of the goods from the delivery address.

The goods must be returned in as new condition, and in their original packaging. Mattresses and futon mattresses must not be used and should be in their original packaging bags, assembled or semi-assembled items cannot be returned.

Returned items from non-UK destinations, such as Ireland and other areas of Europe, will need to be sent back to us at the customers own expense and risk and in the original packaging. Please contact us if you wish to discuss any details,

All verbal cancellations must be confirmed in writing to: The Futon Shop, Unit 13 HQ Building, 237 Union Street, Plymouth, Devon, PL1 3HQ or by e-mail to .

Damaged Goods

If your goods arrive damaged (you should indicate as such on the carriers paperwork if the damage is obvious) we will replace them free of charge. If we are unable to replace them we will refund you in full, providing any such damage is notified to us within 7 working days of delivery of the goods, in writing.

If you would prefer a full refund to replacement goods, we will gladly refund you, providing you have informed us within 7 working days of receipt of the goods, in writing.

We will replace complete items up to 3 months after delivery if they have a manufacturing fault, after this date we will replace parts only, up to 1 year from delivery of the goods.

We do not offer free replacement, or parts, after 1 year from delivery.

No collection charges will be made to you for collection of faulty goods or parts.

Personal Information

We can confirm that your details will not be used for marketing or passed on to any other party.

Human Errors

Though every effort has been taken in the accuracy of this web site, human error necessitates that we reserve the right not to accept an order.

We will contact you if such a circumstance should arise informing you before proceeding with the order or transferring any funds from your account.