Delivery & Ordering Information
Orders placed via the web site will have an automatic response saying that the order has been received. We will make further contact, either via e-mail, or 'phone to make arrangements regarding delivery.
Our delivery costs are for the mainland UK but we will quote for offshore islands and Northern Ireland. Please call or mail us for details.
Never send your credit card details via e-mail, use our e-shop instead.
If you'd prefer to send a cheque in the post, we will need to know the following:
a) Name, address and telephone numbers.
b) Delivery address, if different from above.
c) Your selection of products - including the size and colour where appropriate.
d) Any extras i.e. removable cover or mattress protector etc.
We will then send you a confirmation of the order and we will make contact by phone or e-mail before sending the goods.
If you are not satisfied with your purchase please advise us within 10 days. We can arrange collection, and if the goods are undamaged and in their original packaging, we will arrange a refund of the goods less a charge to cover the return delivery cost plus the original delivery cost which is £39.00 in total for a UK mainland order, neither of which are refundable.
Please note that cancellation of your order once a delivery has been attempted, i.e. refused by you or not present on the pre-arranged day, will be treated as a return as above.
Ireland Deliveries: please note that items delivered to the Republic of Ireland can only be accepted as returns if return delivery is organised and paid for by yourself. This applies in the event of returns for any reason other than manufacturing defects. If you wish to discuss this further we are always happy to answer your questions, please call us on 0044 1752 662030.
This does not affect your statutory rights.
We can confirm that your details will not be used for marketing or passed on to any other party.
Though every effort has been taken in the accuracy of this web site, human error necessitates that we reserve the right not to accept an order.
We will contact you if such a circumstance should arise informing you before proceeding with the order or transferring any funds from your account.